The Air Force Personnel Accountability and Assessment System (AFPAAS) standardizes the method for the Air Force to account, assess, manage, and monitor the recovery and reconstitution process for personnel and their families affected and/or scattered by a wide-spread catastrophic event. AFPAAS provides valuable information to all levels of the Air Force chain of command, allowing commanders to make strategic decisions which facilitate a return to stability.
AFPAAS allows Air Force Personnel to do the following:
• Report Accounting Status
• Update Your Family Contact/Location Information
• Complete Needs Assessment
• View Reference Information
As we close out the summer PCS cycle and enter hurricane season, it’s important to take time to ensure that your contact information in AFPAAS and DEERS is accurate and up-to-date.
VERIFYING AND UPDATING INFORMATION FOR YOU AND YOUR FAMILY
All Air Force Personnel are required to verify their address information ANNUALLY in the Military Personnel Data System (MilPDS) or the Civilian Personnel Data System (CPDS). Please TAKE TIME TODAY TO VERIFY YOUR INFORMATION is correctly reflected in AFPAAS at https://afpaas.af.mil/. Click on “Click Here” button under the “Airmen / Civilians” heading. Access is granted using a CAC card. To verify your information in AFPAAS, select the "My Info" tab to view/update your profile and family member information.
AFPAAS gets data from the Defense Manpower Data Center (DMDC) which pulls from DEERS. Therefore, it is important that information in DEERS is updated and accurate. You can update DEERS info at: https://www.dmdc.osd.mil/milconnect/.
REPORTING REQUIREMENT DURING EXERCISE OR REAL WORLD EVENT
In the event of an exercise or real world event, you and your family members may be required to report their statuses in AFPAAS. We ask that you remain cognizant of your AFPAAS reporting requirements by checking AFPAAS in the event of any type of disaster. Please keep in mind, if an event has been established and you and/or your family members aren’t identified in AFPAAS, you have a requirement to add yourself and/or family members (only if affected) to AFPAAS. Ensuring that you keep contact information updated and accurate enables us to reach you as needed.
FAMILY MEMBER’S ROLE
In addition, communicating the importance of having your family members use AFPAAS to report their status in the event of evacuation when you are not with them is critical. For your family members, the login process is also at https://afpaas.af.mil/. Click on “Click Here” button under the “Airmen / Civilians” heading. Then, under “Select Login Method”, they will select “Personal Information” and log in with their sponsor’s SSN, date of birth and last name. From here, they can update contact and location information for all of the immediate family members to be accounted for.
The Air Force Personnel Accountability and Assessment System, accessed through a user-friendly website at https://afpaas.af.mil, is designed to help Air Force personnel and their families who are directly affected by major natural and man-made emergency events such as fires, hurricanes, floods, earthquakes and evacuations.
AFPAAS requires you to have access to the public Internet, using a personal or public computer or a smartphone with access to the Internet. You may log in using your Common Access Card, username and password or personal information. For assistance, family members can contact the AFPAAS Help Desk at 866-946-9183 (toll-free), 619-553-8167 or email email@example.com.
If you are unable to access the AFPAAS website from the link above and require help completing a Needs Assessment survey, please contact AFPC’s Personnel Readiness Center at (210) 565-2020 or toll-free at 800-435-9941. Another option is to complete a PDF-fillable Needs Assessment form. Download it HERE, submission instructions are on the form. Impacted Airmen can also take a picture of the form and text it to 210-627-8726. Regardless of the completion method you choose, you will be connected to the Airman and Family Readiness Center nearest you within 24 hours for assistance.
Video detailing the AFPAAS Needs Assessment can be found here (link will not work on government computer).
The myPers- Total Service Center, or TFSC, assists with and processes online personnel services. It also provides one-on-one customer support. If you are unable to do or find what you need on the myPers website, personnel service representatives at the San Antonio, Texas and Denver, Colorado locations are available to help.
To reach the TFSC, you can email (CAC required) or call DSN: 665-0102, Commercial (210) 565-0102 or Toll-free: 1-800-525-0102.
HOURS OF OPERATION
Active Duty Members- San Antonio, Texas:
Air Force Reserve and Air National Guard Members**- Denver Colorado:
Monday-Friday, 0700-2300 (CST)
First, Second and Third Saturday, 0900-1700 (CST)
Civilian Members*- San Antonio, Texas:
Monday-Thursday, 0700-2300 (CST)
Friday, 0700-1800 (CST)
Sunday, 1500-2300 (CST)
*Closed on Fourth of July, Thanksgiving, Christmas and New Year's Day
**Closed on all Federal Holidays