Q1: Can DTS do back-to-back orders?
A1: Back-to-back orders can now be processed in DTS.
Q2: What CTO office do I use?
A2: IRs will use the Commercial Travel Office at the Detachment location (i.e. If you are assigned to Det 16, then you will use the CTO at Barksdale.)
Q3: Will my orders from AROWS-R automatically flow into DTS?
A3: Yes, once your orders are approved in AROWS-R it will transfer into DTS via a push by AFRC/FM every hour.
Q4: Who will notify me when my orders are in DTS?
A4: You will receive a notification via email that you have an authorization in DTS awaiting action. You should receive a total of three emails from DTS: (1) when AROWS order flows to DTS, (2) when DTS authorization is approved, and (3) when DTS voucher is approved.
Q5. If I perform duty at another location other than my unit of assignment, will I still use DTS?
A5. As long as the order meets the criteria for DTS, travel will be completed in DTS.
Q6. DTMO stated that orders would transfer from AROWS-R to DTS within an hour. It has been longer than an hour and my orders have not transferred to DTS yet. What happened?
A6. Double check your orders to ensure you are supposed to use DTS. If order indicates DTS and still no authorization found, contact the IMA DTS help desk 1-800-808-5942 Option #3.
Q7. If I am having DTS issues, whom do I call?
A7. You may contact your Detachment of assignment if you are having issues concerning your orders, or you may contact the IMA DTS help desk 1-800-808-5942 Option #3.
Q8. Will I still need to complete a hard copy travel voucher (DD 1351-2)?
A8. DD1351-2 are automated in DTS once you have completed your travel and your order has been approved in DTS you then go into DTS and create your voucher from that authorization.
Q9. If I already had a certified order in AROWS-R when DTS rolls out, will I do my voucher manually or in DTS?
A9. All members with approved orders prior to roll out of DTS will need to file your voucher manually unless otherwise stated on your orders.
Q10. What types of orders will I still download from AROWS versus DTS?
A10. All orders for IMAs will continue to be produced in AROWS. IMAs will
create an authorization in DTS after the AROWS order has been approved and electronically loaded in DTS. When filing the travel voucher in DTS, IMAs
must upload the AROWS order as a substantiating document. Members will file the following types of travel vouchers manually: CED, Invitational, SF 1164s, IDT outside Commute, and any PCS orders. Additionally, any member who does not have a Government Travel Card (GTC) will file travel vouchers manually.
Q11. I already have a DTS profile. Do I still need to create a new account?
A11. Yes, All AFR members will have to register in DTS with the "R" at the end of their SSN. Additionally, you will need to have your unit reset your user ID within your DTS profile. Contact your organization's DTS POC.
Q12: Can I use DTS for travel authorized by a Contingency, Exercise and Deployment (CED) order?
A12: No, AF Reservists cannot use DTS for deployments or CED-based exercises, as AFRC is exempt from using DTS for CED orders.
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